The guarantee for any incident with the seeds is managed directly by the seed bank and Experiencia Natural can only act as an intermediary between the buyer and the producer brand to provide you with their details. This is the same as when you go to buy an electrical appliance in a shopping mall, you buy in a shop, although it is the brand the one that gives you the warranty.

Experiencia Natural is committed to facilitate you all the information you need to apply for the guarantee with the manufacturer, providing you with directions on how to communicate the incident and explaining to you the rules of the brand. 

To manage the warranty, we recommend that you always keep everything as it has arrived, as manufacturers usually ask for detailed information and in many cases the seeds and the original packaging back.