Store information

Customer service - Contact us

Before contacting us, resolve your question here:

If you have already placed your order, you can contact us by replying to the email we sent you, it is better than this form. Before asking, please review this helpful information.

I would like to know the payment methods available

We put at your disposal several ways to make the payment in this web, you can see them all in our payment information page.

I want to get information about shipments

We ship to almost every country in the world, you can see all the information about how and / or where we send, what are the deadlines and others in our terms of delivery page.

What guarantees do I have to receive my order?

In Semillas de Marihuana Experiencia Natural we do everything for you to receive your shipment, we have been working for more than 15 years to create smiles and to show you can see the ratings we have on our Facebook page.

I want to make changes to my order or my data

Once you have paid an order, no changes can be made, this is to avoid confusion and because it has already been made and / or sent. If you have not yet paid your order, you can make all the changes you want entering your account here.

I do not know about my shipment or I did not receive my order within the time limit

We send the tracking number of the order to your e-mail at the time of sending, in case the deadline has already been exceeded the best is to call the transport service and ask for the tracking number we sent you. If your follow up does not work, it can sometimes be a normal situation and the order is in progress, however, at the time the delivery period expires and you have not received it, it is better to make the call. In Spain and Portugal we use MRW and to the rest of the world Correos from Spain which in your country, derives the request for the national mail from your country, which is for whom you must call at that time. In case of any inconvenience contact us.

I have more doubts

We have a page with many more answers, please click here And in case you can not resolve your doubts return to this page and send us your message, thank you!